There are two possible reasons: 1) Your sponsored friend has not yet validated his/her 1st cashback. Your referral bonus remains "on hold" until your referral has earned his or her first cashback. Credits validated by customer service do not count as having a validated cashback for referrals. 2) Your friend did not use your link to create their Widilo account, so their account is not linked to yours. Unfortunately, we cannot link a member who is already registered to another account to indicate him/her as a "sponsor". Find the list of all your sponsorship and referral earnings in your profile here : https://www.widilo.co.uk/account/tell-a-friend